Unforgettable now offers custom icing images! Now your Unforgettable occasion can be a little more Unforgettable!
Some examples of how you can use the icing images.
Wedding anniversary celebrations, Thank You gifts for guests at a wedding,
Celebrating the arrival of a newborn, Birthdays... The possibilities are endless!
Our icing sheets are an actual layer of icing that bonds with the icing on the cake. Our icing sheets are made of sugar, taste great, and will last up to a year on the shelf when properly sealed. Refrigeration is not required. all images on our icing sheets are printed with edible inks and are Halal.
Here's how you can order your icing sheet:
Sending Files:
If your files are larger than 3MB, we would like to recommend that you use a third party file transfer platform such as www.yousendit.com to send your large files through to us.
If you have more than 1 file attachment and if the total size is more than 3MB, you can either:
1. Separate your attachments into separate emails and email it to us; or
2. Zip your files and email your zip file through to us using www.yousendit.com
Note:
Large files clog our system and affect all of our incoming emails. We appreciate your understanding.
ORDER DEADLINE:
We will require 3 working days (working days are defined as Mondays - Fridays, excluding weekends, Public Holidays and Blackout dates). If you require more than 5 sheets of icing images, please email us to enquire about the required production lead time.
LAYOUT:
Send in your images using our template. Please note that we will NOT amend your image and order for you. Your order will be processed directly from your file. All orders submitted must be ready to be processed, so please ensure that your images are sized and formatted to your own satisfaction before submission.
Please read our order procedure below carefully before emailing your orders to us. For your convenience, we have designed a special template for you to use in your own layout for your image(s). Please be reminded that all orders must be ready sized and formatted to your own satisfaction as we process directly from your attachment.
ORDER PROCEDURE
STEP 1
Format your image to fit our template. Remember DO NOT send us any attachments that are more than 3MB.
Download this template and use your Powerpoint to create your icing image. See below on how to insert and size images in Powerpoint. Just in case you're unable to open the link, the size of the template is 10" x 6.8". that way you'll still be able to achieve your customized design!
Just to be sure, our template is slightly smaller than the icing sheet. We wouldn't want your images to get cut off! Images that are larger than our template may be truncated and the image may be printed onto the plastic backing sheet.
Fonts
To avoid any printing problems with fonts, please use the fonts that comes standard with Windows XP, otherwise the printing of the font will be affected.
Shapes
If you have any irregular or round shaped images, make sure the entire image falls within the template page size. Remember - we don't want any portion of your special image to be printed outside of the template page!
Smaller Cakes/Cupcakes
Depending on the size of your cake/cupcakes, you can create and fit as many images on each icing sheet as it can hold. This way you will be able to maximize your savings too! But remember, the closer your images are spaced to each other, the more challenging it is to cut your images.
STEP 2
Once you have designed your icing image, email the template attachment to us at unforgettable.online@gmail.com and state clearly the following:
1. Number of sheets required
2. Date that you require your icing sheets
Note:
Please note that if you wish to pick up your icing images
over the weekends, Public Holidays and Blackout dates, you will need to
indicate that in your email at the same time as when you submit your
image(s).
We seek your understanding and co-operation in emailing all correspondence for custom order icing images as we will NOT be able to contact you via telephone.
Please note that we DO NOT mail icing images.
STEP 3
Expect our acknowledgment email which will include instructions on how to make your full payment as well as confirmation of your pick up day.
Please allow us one working day to reply to you. If you do not receive an acknowledgment email, kindly resend your order again. Please note that proof of emailing is not proof of receipt. We cannot be held responsible for not receiving your email order promptly.
Most orders are ready after 3 working days but the exact collection date will be stated clearly in our reply. If you do not receive our acknowledgment email after a day, please email us again, as it means we have not received your email. The order is only confirmed when you receive our acknowledgment email and your payment has been received.
STEP 4
Pick it up from us on the date of collection as stated in the acknowledgment email.
How to Insert and Size Pictures into Powerpoint
1. Click on "Insert" tab at the top icon bar to pull down the menu
2. Click on "Picture" to expand the menu, then click on "From File"
3. A window will open showing your files. Locate the directory where you saved your image and click it.
4. To move the image, click on the image and drag to your desired location on the slide.
5. To resize the image, you can either:
- Double click on the image. A "Format Picture" window will open.
- Click on the "Size" tab. Then manually type in the specific size you want in the "Height" and "Width"
- Then click "OK"
- Place your cursor at any corner of the image. When the cursor changes into a bi-directional arrow pointing diagonally, just click and drag it in (to shrink it) or drag it out (to enlarge it)
6. If you have fonts in your file, please use the fonts that come standard with Windows XP, otherwise the printing of the font will be affected.
Note:
1. No cancellations or refunds will be allowed after orders are laced for custom-order items.
2. The image submitted must not infringe on a copyright. Please be aware that n one may legally SELL any copyrighted items or edible images. of licensed characters made in any mold, pan, edible icing sheet or whatever, without strict and explicit written permission from the OWNER of those copyrights. Unforgettable is NOT in any way responsible or liable for someone we sell an item to and what they do with it once they have it in their possession.
3. Submission of your order means that you have agreed to abide by our terms and conditions, and you have read and understood the answers to the FAQs below.
Frequently Asked Questions
Q1: How much does it cost?
A1: At $10.00 a sheet, you can fit as many images as you can int one sheet to maximize your savings.
Q2: What is the largest image you can make?
A2: As large as the template permits.
Q3: Will the image be clear?
A3: The printed icing image depends on the resolution of your picture. The higher the resolution, the sharper the end result.
Q4: Will the image and colours be exactly as seen on the draft?
A4: As the machine is not a high end printing press, the colour on the icing images may not look exactly the same as your draft, or what you have seen on your screen before you submit it to us. The difference is minimal and may vary in a few shades for some. While there are instances where the colour tones may be obvious, most of the time, as we've mentioned before - its only minimal.
Corporate Logos
If you are placing a corporate order, please note that we are unable to guarantee that the colour on your icing image may not be in exact compliance to your corporate colour code.
Q5: Why are there tiny black "trackmarks" on the printed icing sometimes?
A5: As icing sheets are thicker than your usual A4 paper, sometimes trackmarks may appear. We will check the quality of prints before releasing it to you but "defects" such as trackmarks, or different shades/tones of colour (as mentioned in A4 above) are part and parcel of such printing, and are out of our control because of the specialized equipment and materials used.
Q6: When can I pick up my image?
A6: We will require approximately 3 working days to process your order. If there is sufficient time, you are able to pick it up before 3 working days. We will email the collection date to you in our acknowledgment and confirmation email.
Please note that if you wish to pick up your icing images over the weekends, Public Holidays and Blackout dates, you will need to indicate that in your email at the same time as when you submit your image(s).
Please note that we do not send the icing images by mail.
Q7: How do I apply my icing image?
A7: For cakes, you can use all types of icings (eg. buttercream, royal icing, whipping cream, frosting, sugar paste, etc). However, if you are using whipping cream, you will need to spread a very thin layer of oil (butter/cooking oil, etc) at the back of the icing image before laying it on. DO NOT use olive oil as it has a strong flavour. This will form a layer to prevent the air bubbles in the whipping cream from rising and warping the surface of the icing image.
As colour shows through the icing image, we would recommend that your icing be white in colour or light coloured. Follow the steps below on how to appl your icing image:
How to apply the icing image
- Ice your cake
- Peel off the backing sheet from the icing image
- Hold the image from the centre with both hands, then with the centre of the image touching the centre of the cake, spread your hands open slowly to lay the rest of the image on.
If the bubbles appear on the surface, use a small clean toothpick or needle to burst it. Once that's done, you can continue decorating your cake.
Q8: What is the best way to store my icing image before using it, and how long does it last?
A8: The icing image stays fresh for between 2-3 weeks. You will need to store it in a dark place and at room temperature, aware from sunlight or direct artificial light.
Q9: What are the ingredients used in the icing image?
A9: Sugar, starch, liquid glucose, gelatine, stabilizer, vegetable fat, cellulose, titanium dioxide, flavour. The icing sheet is Halal certified. The gelatine used in the ingredient is beef gelatine.
Q10: Are your icing sheets Halal?
A10: Absolutely! Our icing sheets and edible ink are manufactured in Malaysia and are certified Halal by the Islamic Development Department of Malaysia.
The following cakes/cupcakes were created with icing images:
Speak to us to discuss your special request and we'll do our best to transform your dream into a reality for your special and Unforgettable occasion.
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